Terms & Conditions

Welcome to Ledivi. By purchasing from our store, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • Ledivi is a small artisan jewelry brand. Each piece is handmade and may have slight variations from the product photos. These differences are part of the unique character of handmade work.

  • As required by Bulgarian law during the euro changeover, prices are displayed in both euro (EUR) and Bulgarian lev (BGN) at the fixed conversion rate 1 EUR = 1.95583 BGN. Payments are processed in euro.

2. Orders & Payments

  • Orders are confirmed once payment has been received.

  • Payments on Ledivi.com are processed securely through Stripe.
    We currently accept:

    – All major credit and debit cards (Visa, Mastercard, American Express, Discover).
    – Apple Pay for supported devices.
    – Link by Stripe for faster checkout (where available).

    All transactions are encrypted and handled securely by Stripe. Ledivi does not store or have access to your full payment information.

  • Ledivi reserves the right to refuse or cancel an order in case of payment issues or stock errors.

3. Shipping & Delivery

  • We offer free worldwide tracked shipping on all orders.

  • Each piece is crafted, carefully packaged, and shipped from our studio in Sofia, Bulgaria, within 1–3 business days.

  • Delivery times vary by destination, typically:

    • Europe: 3–7 business days

    • Japan, Malaysia, Singapore, Taiwan - 5–7 business days

    • USA, Canada: 5–14 business days

    • Australia, New Zealand, and others: 10–21 business days

    • Other countries - 10–30 business days).

  • You’ll receive a tracking link once your jewelry begins its journey.

  • Customs fees or import duties are the responsibility of the customer.

4. Returns & Exchanges

  • You may return unworn jewelry within 14 days of delivery for a refund or exchange.

  • Customized or made-to-order items cannot be returned unless defective.

  • Return shipping costs are the responsibility of the customer.

5. Repairs & Warranty

  • All Ledivi jewelry comes with free repairs for life. Customers cover only the shipping costs to and from our studio.

  • Repairs include: reattaching beads, replacing findings, and restoring chains.

  • Lost items or severe damage beyond repair are not covered, but we will work with you on possible alternatives.

6. Care & Responsibility

  • Ledivi jewelry is delicate and should be handled with care. Avoid contact with water, perfumes, or harsh chemicals to prolong its life.

  • Ledivi is not responsible for damage caused by improper handling.

7. Privacy Policy

  • Customer information will only be used to process orders and provide services.

  • We do not share or sell personal data to third parties.

8. Governing Law

  • These terms are governed by the laws of Bulgaria.

  • Any disputes will be subject to the jurisdiction of Bulgaria.

9. Contact Us

For questions, returns, or repairs, please reach out via care@ledivi.com.